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Category: My Account

How can I report a problem?

Posted on November 28, 2018 | by comfu | Leave a Comment on How can I report a problem?

In the “Plus” page, click on “Help and Support” and click on “Contact Us” write down your full name and email address, and fill in your problem in message memo and then click the button “Submit”.

Posted in My Account

How can I update my Profile details?

Posted on November 28, 2018 | by comfu | Leave a Comment on How can I update my Profile details?

In the “Plus” page, click on “My Profile” and update the appropriate fields, and click the save button.

Posted in My Account

Can I delete my Wonet account?

Posted on November 28, 2018 | by comfu | Leave a Comment on Can I delete my Wonet account?

Surely you can send us an email at cc@wonet.com with your account information and will process your account deletion.

Posted in My Account

Do I get a receipt upon charging my account or buying a Data Bundle or subscribing to the Voice Free Roaming?

Posted on November 26, 2018 | by comfu | Leave a Comment on Do I get a receipt upon charging my account or buying a Data Bundle or subscribing to the Voice Free Roaming?

Yes, you get an SMS upon charging your main account or buying a Data Bundle or subscribing to the Voice Free Roaming. When purchasing a Data SIM, you will receive an email along with the shipment address and the DHL tracking number.

Posted in My Account

I can’t see my contact in my Friends list

Posted on November 26, 2018 | by comfu | Leave a Comment on I can’t see my contact in my Friends list

Your Wonet contact list is directly linked to your smartphone native address book and Wonet contacts are easily identified. Any change done in your smartphone contact list is automatically updated in your Wonet contacts tab.

Posted in My Account

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